Return Policy
- 14 DAYS OF RETURN - MONEY BACK GUARANTEE
If you're not completely satisfied with your purchase, you can return it within two weeks and get a full refund, no questions asked.
Please note that, your return must be delivered within 14 days. Returns received after this period will not be accepted unless agreed in advance with our customer service.
All return shipping fees will be at your charge.
Watches must be returned with all packaging and accessories. Items wore or altered will not be able accettable to be returned or exchanged. This policy is in place to ensure that all items are returned in their original condition, allowing us to resell them to other customers.
The refund will be made by the same payment methods used for the purchase.
Please note: credit card processing fees will not be refunded if the payment was made by card and the payout has already been completed.
Remember that duties and taxes paid when you have imported the watch, can't be refund by us.
This right of return does not apply to watches "On order" since it is a product that we do not have in stock and that we must find following your request. Exceeding the indicative time for this type of order (4 -8 weeks) is not a reason to cancel the order.
In case of defective products (incomplete product or error of reference), we will taking responsibility for the return shipping costs and we will solve any issues that may arise.
We will organize the return product with our carrier.
- HOW TO RETURN YOUR ITEMS
1) Make a request for return by email with order number .
2) After validation by our customer service, please return the watch in the same condition as you received it: never worn with its complete set (box, warranty card, booklet, stickers ...)
3) You are free to choose the carrier of your choice. Nonetheless, we recommend to use a trackable shipping method, retain your tracking number, use a receipt that provides proof of delivery and insurance coverage that provides financial protection against loss or damage.
If you do not have a transport solution, we can help you by proposing a solution with our carriers.
4) Once received, your return will be processed accordignly and you will receive an email confirmation with the details of the refund.